13. Health System Building Blocks: Delivering High Quality Care to Patients with HIV During COVID-19

GOAL

The goal of this module is for learners to better understand the WHO health system building blocks and how they affect the care of the patients with HIV, including during the COVID-19 pandemic.

OBJECTIVES

By the end of the module, the learner will be able to:

1. Demonstrate effective communication strategies to provide support to a patient who is angry or upset

2. Understand the implications of a drug stockout on ART resistance and clinical outcomes

3. Discuss the roles of the 6 WHO building blocks of the healthcare system

4. Identify gaps in healthcare delivery using value-stream mapping (QI)

5. Use a fishbone diagram in relation to the 6 building blocks of the health care system to identify possible gaps resulting in COVID-19 infections in health facility staff (QI)

6. Discuss solutions to keep patients engaged in care and on ART during COVID-19